FAQ

1) How much is the delivery fee?
Free Local Delivery for orders above $60! Local delivery fee is $6.90.

 

2) How long it will take for the parcel to be delivered to me?
Your order will arrive to you within 5-7 working days.

Due to current circumstances regarding covid-19, please allow additional time for carrier services to deliver to you. Thank you for your kind understanding and patience during this unique period.

 

3) Will I get a tracking number with my order?
Yes. It will be sent to you via email.

 

4) Where should I go to collect my items if I opt for self-collection?

Please notify us via call or text ahead of time to book a collection time slot. You may collect your items at our office located at:

EASTECH Building(700m from Simei MRT)
3016 Bedok North Ave 4, #06-08
Singapore 489947
Mobile No.: 8668 4424

Due to current circumstances regarding covid-19, we are not allowed to take in visitors at our premises. Self-collection will be temporarily suspended to protect the health and safety of our customers and staff. Thank you for your kind understanding and patience during this unique period.

 

5) What are the payment method available?
We accept Credit/Debit card payment via Paypal.

 

6)Can I pay using Paypal without a Paypal account?
Yes. Simply use a Debit/Credit card for payment.

 

7) Can I amend my order if I have already paid for the order?
You may send us a request for order amendment via email at enquiry_g@arterosg.com.

 

8) Why I can't use the discount code stated in the web store/Facebook/Email?
Discount codes may be expired during time of use. Discount codes are not applicable for use on existing sale items or during promotional periods.

 

9) For product warranty / repair services:
Every electronic equipment comes with manufacturer warranty.
Find out more information on the product warranty here.

For item repair service, please notify us via call or text ahead of time to book a time slot. Our office is located at:

EASTECH Building (700m from Simei MRT)
3016 Bedok North Ave 4, #06-08
Singapore 489947
Mobile No.: 8668 4424

 

9) For scissor sharpening services:
Sharpening services are limited to selected models. Please give a 7-day window for servicing. Please notify us via call or text to book a time slot to drop off your item for servicing.

Our office is located at:

EASTECH Building (700m from Simei MRT)
3016 Bedok North Ave 4, #06-08
Singapore 489947
Mobile No.: 8668 4424